For any domain-related issues and inquiries, you can contact us either by email or phone call. Once such issues are logged, our Customer Support team will work to resolve them immediately.
In the event that an inquiry or reported issue cannot be resolved immediately, a realistic timeframe for a response or resolution will be provided.
Where an inquiry or technical issue must be escalated to other departments, a case file will be opened. And it will not be closed until you are notified of the outcome.
In the event that a case is escalated, we will strive to provide you with a follow-up response within 24 hours (weekdays only with the exclusion of public holidays).
If your issue extends beyond our scope of support, we will refer you to an appropriate 3rd party.
If you are dissatisfied with any aspect of our services, you are encouraged to let us know. Once communication is received, we will respond within 3 business days. However, in the event that you are not satisfied with the initial response you may contact our Support Department and request to speak directly to our Managing Director who will then immediately prioritize your issue for review. Once done, our Customer Support team will inform you of the outcome.
If at any time you require an update on any escalated complaint, you are welcome to contact us. In such a situation, you are asked to provide your case reference number.
How to contact us with a complaint ticket:
For any complaints, please contact:
For letter mail, please print and fill out this form and send it to the following address:
Registrar of domains names s.r.o., Opletalova 1535/4, Prague, 110 00 Czech Republic,
Alternatively, you can fill out the online report form below with the title ‘Abuse and Complaints’
For urgent inquiries, please contact us by telephone at:
+ 420 775 097 485
